FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a factory or a trading company?

we have our own factory. If you have the opportunity,you are welcome to visit our factory.

Do you offer customized services?

We provide customized services.Please contact us and let’s discuss the productd you need.we will give you some professional advice.

How long can I get my goods after placing an order?

It takes longer to customize the product.If you need to make a clay model.It takes about 20-25 days to make the model.It takes 25-30 days to produce marble or cast copper products

Could I see the production process?

Of course,We will send pictures of production progress every week for you to check.After the production is completed, I will take the product pictures and videos for your final confirmation.If there is no problem,we will pack it.

Is your transport safe?

We have professional packers.When the package is finished,the quality inspector will check the quality of the package.Ensure that the goods are packed in the safest way before delivery.

What should I do if I find the goods are broken after I get them?

According to the damage degree of the goods,our salesman will negotiate with you. Compensate for some money or make new products.

How to install sculpture?

After the products are finished,we will install them in the factory once.I can take pictures of the process for you. Or make installation pictures for you. If the product is very complex.We can also go to your country to guide the installation.

How to start cooperation?

We will first confirm the design,size and materials,then detetmine the price,then the contract,and then pay the deposit.We will start carving products.